Customer stories
Michelin

Michelin achieved mastery gains 4× the baseline in digital marketing and e-retail

How Michelin used MAGMA Mentor to strengthen critical knowledge over five months.

4× gainsDigital marketing mastery
5 monthsSustained progress
Europe and USDeployment region
Digital marketing and e-retailKnowledge focus

Michelin teams across Europe and the United States needed to apply a new e-retail strategy in a fast-changing commercial environment. The market was growing quickly, and employees needed to retain and apply new digital marketing concepts after formal training.

The challenge was not simply to deliver content. The challenge was to make sure that employees could remember and use the new strategy over time.

MAGMA Mentor complemented Michelin's existing training by converting materials into interactive microlearning and personalized reinforcement sessions. Learners revisited key concepts after the formal modules, answered targeted questions, and received adaptive follow-up based on their progress.

This helped Michelin move beyond one-time exposure. Instead of relying only on static modules, the learning experience became continuous, measurable, and personalized.

Mastery gains were 4× the baseline and were sustained over five months. The Competency Manager reported clear benefits for the company and its employees.

Relative mastery gains
Baseline mastery gain
With MAGMA Mentor

Challenge

Michelin needed teams to adopt new digital marketing and e-retail concepts in practice. Static e-learning modules were not enough to ensure long-term retention or application after training.

Solution

MAGMA Mentor transformed training content from PDFs, presentations, and modules into interactive microlearning. Adaptive reinforcement sessions helped learners revisit the right concepts over time and consolidate the knowledge needed for practical application.

Outcomes

  • Mastery gains were 4× the baseline.
  • Progress was sustained over five months.
  • The Competency Manager reported clear benefits for the company and its employees.
  • Critical knowledge was reinforced after formal modules.
“We saw clear benefits for our company and our employees.”
Celine Messiha, Competency Manager

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